Subject: Tech Support Candidate - Namita Bholla
From: Namita Bholla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 05:20:08 -0400

Tech Support
Test

Name

Namita
Bholla

E-mail

[email-masked]

Phone Number

(1100009) 9654437198

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I will refresh the page and
then Identify the problem,

Establish a theory of probable cause,Test probable cause theory to determine
actual cause. Establish an action plan and execute the plan Verify full system
functionality and Document the process.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings

Connections

Bluetooth on

What according to you makes you a good candidate
for customer service or technical support job?

Be Polite
with customer and always support them and help them

On a scale of 1 - 5
please rate your fluency in spoken English

4