Subject: Tech Support Candidate - Prateek Batra
From: Prateek Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 04:39:07 -0400

Tech Support
Test

Name

Prateek
Batra

E-mail

[email-masked]

Phone Number

(91) 8800209150

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Mandi Estate RWA nearby Janki
Max Hospital or Shiv Mandir, South Delhi - 110047

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

Rolicare

Sales
Representative

May 2021

16K

Previous Employer 2

Arrow US 1851

Fashion
Consultant

October 2010

18K

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Following
steps will help you open the webpage of www.ndtv.com

1. Refresh the page by pressing F5, if not then follow step 2

2. Type the website url again and press enter on search bar, if not then follow
step 3

3. Close the browser and click on the search engine and type www.ndtv.com on
search bar again, if not then follow step 4

4. Close the browser and click the start button on the strat menu and click on
restart button, and follow the abovementioned points to start your ndtv
eventually, if not, then follow step 5

5.Take your desktop or laptop to the nearby computer technician and get it
repaired with all necessary updates and other anti viruses get all those things
installed by a trained computer expert, and I'm sure you shall be able to reach
your desired website I.e. www.ndtv.com by then, if not then follow step 6

6. Call the technician from umpteen number of oniste service providers who would
come at your premises and give the necessary oiling to your gadeget with all the
commands so that you could browse the url of www.ndtv.com; which is rabble
rouser toward present government and governance, if not then follow step 7

7. If the abovementioned assertions don't work or they simply don't want you
visit www.ndtv.com then it means it's implying that you should not watch this
channel at all or in other words, just throw the so called computer or laptop or
tab in e - junk, and in order to get rid of e products, you may approach Cashify
and other umpteen number of e junk companies who would more than happy to come
at your humble abode and take the outdated tech gadgets that require lot of
money to repair.

Thanks

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

The following steps can be followed in order to
connect your mobile phone with Bluetooth speaker :-

1. Click on the settings icon;

2. Scroll down and you'll get to see the icon of bluetooth;

3. Tap on the bluetooth icon and the bluetooth icon reflects on the top of the
main screen;

4. Subsequently, switch on your bluetooth speaker and the pairing command with
the name of speaker would reflect on the screen of your mobile;

5. Just tap on the icon of pair; and hence your bluetooth speaker is connected
and is ready to play your favourite music or you could even attend of reject
calls by pressing the button on bluetooth speaker.

Thanks

What according to you makes you a good candidate
for customer service or technical support job?

I believe
that I've the requisite communication skills which I could use aptly on the
floor of Cherry e commerce by resolving the queries of the customers with utmost
alacrity and importance, so that a foundation of profound camaraderie cum
bonhomie could be maintained and sustained with the customer for a longer
duration of time, that's my conjecture. Being a hospitality graduate I surmise
that speaking to customers and assist them in an apt possible way is the only
forte I could relate myself with. It's just that I need a platform to resurrect
my career from the scratch and explore my strengths and weaknesses in order to
be conducive enough to an organisation and earn my livelihood simultaneously.

Thanks

On a scale of 1 - 5 please rate your fluency in
spoken English

5