Subject: Tech Support Candidate - Vishal Paul
From: Vishal Paul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 04:37:35 -0400

| | Tech Support Test

Name | Vishal Paul
E-mail | [email-masked]
Phone Number | (91) 8869006102
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Agra UP
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Zeneva Tech Pvt Ltd | Business Development Executive | November 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps required are -

First, I will figure out the error, which error is taking place!
The connection was interrupted
The connection was reset
The connection has timed out

Try clearing browser's cookies and cache

Do these steps and then reload the website you're having trouble with.

Click on the menu button menu Button to open the menu panel.

Click History and select Clear Recent History.

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache.
Make sure other items you want to keep are not selected.

Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth speakers.
2. Now pair your phone's bluetooth to the speaker.
3. Once you're connected, speaker will beep!

What according to you makes you a good candidate for customer service or technical support job?

I like helping other people with technical errors! I love solving technical problems for others while maintaining good relations with them!

So I can say that I am comfortable in both but my main skills is to solve technical problems so I am a good candidate for technical support!

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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