Subject: Tech Support Candidate - Mohd Shahnawaz
From: Mohd Shahnawaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 03:18:47 -0400

Tech Support
Test

Name

Mohd
Shahnawaz

E-mail

[email-masked]

Phone Number

(011) 8800733925

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

West Delhi

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Chat process

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Aquatret

Data entry
operator

4 april

12000

Previous Employer 2

R1RCM

Data Analysts

26th
nov

14,500

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

i will refresh the browser and then open the site
again

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.Touch and
hold Bluetooth .Tap Pair new device. If you don't find Pair new device, check
under "Available devices" or tap More. Refresh.Tap the name of the Bluetooth
device you want to pair with your device.Follow any on-screen
instructions

What according to you makes you a good candidate
for customer service or technical support job?

Understand the customer problem

Resolving the customer queries

On a scale of 1 - 5 please rate your
fluency in spoken English

2