Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 03:16:33 -0400

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (110096) 7042629329
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Central Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | CSA | Feb 2019 | 22000
Previous Employer 2 | Tech mahindra | CSA | Feb 2021 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are multiple things that can work to open a website after getting an error like-

There can be an issue with the cookies and cache so we can clear cookies and we can retry to load the website.

Sometimes the website is prohibited for some countries so we can try vpn to access them.

There are possibility that website must be giving some popup while loading and if we use ad blocker then it resist to open a website, so we can disable the ad blocker and try again.

We can also try changing the browser as some time some browser don't use same protocol to receive data from server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we will open bluetooth on speaker
Then we will open Bluetooth on mobile
Then we will refresh the Bluetooth search results
Then we will see the Bluetooth name
And then we will hit the name and it will get connect.

What according to you makes you a good candidate for customer service or technical support job? | It's my passion to talk with different person with different mind sets so i never feel tired after talking as it makes me feel refresh. I have helped over 50000 customers on call so that makes me a good candidate for it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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