Subject: Tech Support Candidate - Devashish Biswas
From: Devashish Biswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 03:16:30 -0400

Tech Support
Test

Name

Devashish
Biswas

E-mail

[email-masked]

Phone Number

(+91) 9634557291

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Motihari,Bihar

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Application support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Wipro

Software engineer

Apr-2018

42k

Previous Employer 2

Opalina technology

Support
engineer

Jan-2019

45k

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First ,I
will check the name of website  whether I am writing it correctly or not.

I will correct the name if it is incorrect.

If the name is correct then I will check the internet connection.

If internet is down then will check the LAN/wifi connection or with the data
provider agent and if Internet is ok that means the issue is with my system(like
in Internet browser,OS,any hardware issue etc).

For further investigation I would check the error details and will try to get
the root cause of the issue and fix it asap.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
speaker and press the Bluetooth button of speaker.

Then turn on the Bluetooth of the phone and search for the active Bluetooth
devices.

Search the name of speaker and press 'Connect' button to connect the phone to
the speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I am a
quick learner and have good communication skills.

I am good at explaining and convincing things to others.

I am a well behaved person and have much patience.

On a scale of 1 - 5
please rate your fluency in spoken English

4