Subject: Tech Support Candidate - bharti kumari
From: bharti kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 03:14:17 -0400

| | Tech Support Test

Name | bharti kumari
E-mail | [email-masked]
Phone Number | (91) 7042733565
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sant nahar burari delhi 110084
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
service now remedy o365 active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | hcl | sr analyst | 2 december | 42k
Previous Employer 1 | microweb systems | analyst | 9 sep | 32k
Previous Employer 2 | Na | na | na | na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the internet connection of the user. Then i will check if this website is whitelisted. If it is allowed to be used in office. Then i will check if user have been provided the rights to access it. Ask user to check in IE or chrome. Ask user to reboot machine and check.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | settings>wifi comnect>connect phone and blurtooth speaker the name that is set on it.
What according to you makes you a good candidate for customer service or technical support job? | I am purely dedicated for the custumer satisfaction.Thats what a custumer want. They want the issue to be reaolved on less time,with a good result.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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