Subject: Tech Support Candidate - Romio Sarkar
From: Romio Sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 03:12:07 -0400

| | Tech Support Test

Name | Romio Sarkar
E-mail | [email-masked]
Phone Number | (+91) 8810422788
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Cce | 07/10/2020 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my internet connection, if I am getting proper speed or not or if the error continues then I will restart my pc or phone.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I have to Open the bluetooth speaker and press the pairing button and then turn on my phone's bluetooth and scan for the device to connect with after that I will pair my phone to the  bluetooth device and it's ready to play any song or etc.
What according to you makes you a good candidate for customer service or technical support job? | As I am a commerce student, And I have already know about how a business work and there is different prospects to handle a businesa and the most important part is customer service. If we failed to provide after sales services to our customers then there is no way of growth of a business.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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