Subject: Tech Support Candidate - Tapas Ranjan Panda Ranjan
From: Tapas Ranjan Panda Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 03:11:59 -0400

| | Tech Support Test

Name | Tapas Ranjan Panda Ranjan
E-mail | [email-masked]
Phone Number | (91) 8448771747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Convergys India Services Private Limited | Sr. Representative, Operations | 06/12/21 | 26000
Previous Employer 1 | ienergizer IT Services Private Limited | Customer Service Representative | 13/03/19 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will read the error message to understand the issue.
2) I'll check if I have entered the website correctly.
3) If the issue persists, I'll check if I have an active internet connection.
4) I will try any other browser to check if it works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First of all, the Bluetooth speaker is to be switched on.
2) Then the Bluetooth option is to be activated on the phone and then I can check the available Bluetooth devices around.
3) I will be required to select my Bluetooth speaker from the list and I'm all set!

What according to you makes you a good candidate for customer service or technical support job? | We all have certain traits and I believe I love interacting with people over calls, through chats or in person. I am also good in showing empathy and sympathy when required. I am very fond of gadgets and technologies which also make me knowledgeable about the same and even without proper training I can solve basic issues. With training, I can be a perfect candidate for the required post.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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