Subject: Tech Support Candidate - PRATIBHA YADAV
From: PRATIBHA YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 03:07:50 -0400

| | Tech Support Test

Name | PRATIBHA YADAV
E-mail | [email-masked]
Phone Number | (91) 9123357281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Howrah
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to fix the error by changing the  setting of the device and also take appropriate action to fix this issue
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth speaker device----->turn on bluetooth on phone----->search for bluetooth device----->connect to the bluetooth device
What according to you makes you a good candidate for customer service or technical support job? | Properly listen to customers issues and try to resolve that issue as soon as possible and I'm also a hard worker as well as good learner .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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