Subject: Tech Support Candidate - Sandeep Kayth
From: Sandeep Kayth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 02:58:33 -0400

| | Tech Support Test

Name | Sandeep Kayth
E-mail | [email-masked]
Phone Number | (+91) 9540253356
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Haridwar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prasad Heritage Projects Pvt Ltd | IT Executive | currently working | 32000
Previous Employer 1 | CMS IT Services pvt ltd | Customer Support Enginner | 17 March 2021 | 23800
Previous Employer 2 | 3i Infotech | Desktop Support Enginner | 20Sep 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st step if i tried to open a site but it was not working then i have to check step by step.
1st i have to check internet is working on not.
If internet is not working then i have to check driver .if driver is installed and still internet is not working then i have to check the lan cable from computer end and swtich end.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. open the Bluetooth of the speaker then go to mobile setting go to Bluetooth setting then switch on the Bluetooth and in the mobile there is an option for search device click on search device and select the Bluetooth speaker and connected.

What according to you makes you a good candidate for customer service or technical support job?

Yes, I can say I'm a good candidate for customer service and technical service because I have 5.6 years of experience in both jobs.
I'm very fast learned and I love to learn new technology and I gave the solution of every error you any problem and I provide the solution time to time.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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