Subject: Trainer Candidate - Vishal gupta
From: Vishal gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 02:27:36 -0400

| | Tech Support Test

Name | Vishal gupta
E-mail | [email-masked]
Phone Number | (82699) 79088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | west delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | K12 Techno pvt ltd | Senior sales manager | 22/10/2021 | 33200
Previous Employer 1 | Globiva services pvt Ltd | Team Leader | 14/4/2021 | 26400
Previous Employer 2 | konnexions pvt ltd | Customer Relationship manager | 16/10/2021 | 20000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Hi Currently i worked with K12 Techno pvt as senior sales manager and here i led entire Delhi/NCR sales team previously i worked with Globiva service pvt ltd as team leader in operations and handled operational team including outbound sales team above two years i worked here and within my tenure i promoted to head office of operations and managed PAN India team size and let's talk about my 2nd last organisation that was Interactive BPO Services (IBS pvt ltd) here i worked a Customer Relationship Manager and i handled B2B (Corporate Customer) Client service for Bharti Airtel and handled technical and non technical services , managed and minimized Customer's esclations  ,resolved Account related issue like Reconciliation invoices generating and payment posting and gave smooth service and enhanced customer satisfaction level and build trust and relationship now talk about my last organization that was cogent health pvt ltd here i worked as medical representative and i was responsible for presenting company's products towards specialist doctors and targeted to medical store for increase the sales.

Hi, i would like to say that Overall i have five years plus experience in customer service and operations domain and handle PAN India team size.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Hi i pleased to inform you that there was not any difficulties and challenges within my tenure i served my service without any problems and i enjoyed in my professional Career.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing “good” customer service and delivering “great customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.

For example, let’s say that, historically, your company – and you, as one of its personal “ambassadors” – have been working very hard to keep your customers happy
and a great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.

What according to you makes you a good candidate for this position? | on the basis of my professional experience my profile is relevant for this position and i have depth knowledge in customer service and operations so i am very confident and interested too for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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