Subject: Tech Support Candidate - Diwakar SHARMA
From: Diwakar SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 23:40:42 -0400

| | Tech Support Test

Name | Diwakar SHARMA
E-mail | [email-masked]
Phone Number | (91) 8802291051
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | UTTAM NAGAR DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Core Solucomm Ltd | engineer | july14,2021 | 26500
Previous Employer 2 | LRS SERICES PVT LTD | SYSTEM ADMIN | NOV 2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check other website on same browser
2. will check www.ndtv.com on other browser
3. Will check internet connectivity
4. reopen browser and open website again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on speaker
2. open Bluetooth on phone
3. search device and connect with speaker
4. play audio/video

What according to you makes you a good candidate for customer service or technical support job? | I Have good IT  knowledge and support attitude . I have helping nature
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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