Subject: Tech Support Candidate - DHARMENDRA KALITA
From: DHARMENDRA KALITA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 13:46:10 -0400

| | Tech Support Test

Name | DHARMENDRA KALITA
E-mail | [email-masked]
Phone Number | (91) 8399959303
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GUWAHATI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | M/s Chandra Enterprise | Service Engineer | 05/11/2021 | 23460
Previous Employer 1 | Karvy Innotech Ltd | Associate | 01/09/2021 | 15450
Previous Employer 2 | Ensure Support Services | Customer Support Engineer | 31/12/020 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's get the obvious out of the way: are you connected to the internet? Check the icon in the corner of your screen to see if your computer detects a strong connection. If you're in Airplane Mode or accidentally turned Wi-Fi off, that's your obvious culprit. Try visiting other sites to see if they work. If some sites work and one doesn't, it probably isn't your internet connection.

If you have problems with other sites, you might need to reboot your modem and/or router, as any hiccups there can bring down your entire browsing session. Oh, and this should go without saying, but check your spelling—if you accidentally visited pmcag.com instead of pcmag.com, you'll run into problems.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker and that’s it, you’re connected

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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