Subject: Trainer Candidate - Arun Maulik
From: Arun Maulik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 12:47:06 -0400

Tech Support
Test

Name

Arun
Maulik

E-mail

[email-masked]

Phone Number

(91) 9953149564

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Milk Infotech

Assistant Manager

Oct 23
2021

66550

Previous Employer 1

Genpact

Assistant
Manager

Apr 16 2021

58000

Previous Employer 2

Selfdrvn Malaysia

Customer
success manager

Feb 2020

100000

If Selected, how much time do you need
to join?

Available immediately

Please briefly
describe your work experience specifically in training?

I have
been part of delivering trainings like, process training, New transition KT
training, PIP trainings. These trainings were in addition to the project
management work that I was aligned to.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The main issue is trainees not coming back on
time after the break given to them. The easiest workaround I found to it was, I
always ask my trainees to sumit their phones with me if they want to go out for
a break. This shortens the break time.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is when the customer is happy
things are ok as planned. But a great customer service is when customer is
helping us in doing the promotion of our products and services with his known
corporate groups. Publicising our brand, service and response timings.

What according to you makes you a good candidate
for this position?

A person who has a decent experience in managing
clients, how situations arise and how to quick fix them. A person who is patient
and calm can lead the training and train the team.

On a scale of 1 - 5
please rate your fluency in spoken English

4