Subject: Tech Support Candidate - Nisha Sindhu
From: Nisha Sindhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 12:04:32 -0400

| | Tech Support Test

Name | Nisha Sindhu
E-mail | [email-masked]
Phone Number | (91) 8076108295
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the following steps:-
1) Refresh the page.
2) Try to refresh it again after some time ( like after 15 mins)
3) close and restart the browser,
4) try to open the same website in some another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are as follows:-
1) Switch on the speaker and long press the Bluetooth button on the device. This will put the speaker in pairing mode.
2)Switch ON Bluetooth on mobile phone. This can be done from setting option available in the mobile.
3)Scroll down to the other devices section under Bluetooth settings. Under ‘other devices’ select the speaker you want to pair and click on it.
4)Once pairing is completed, both the devices will be connected.

What according to you makes you a good candidate for customer service or technical support job? | My sincerity and commitment to deliver excellence. I am soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well. And I think these qualities makes me fit for this job opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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