Subject: Tech Support Candidate - Vinnypreet Kour
From: Vinnypreet Kour <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 08:55:55 -0400

| | Tech Support Test

Name | Vinnypreet Kour
E-mail | [email-masked]
Phone Number | (+91) 7006279983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Assotech near crossing republic
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Customer support executive | I am still working | 13k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will restart the device after reeboting I will  check that still same problem is happening or not if issue didn't get resolved then I will check that internet connection is working or not, so i will open browser and start searching if searching is working but issue is still happening then will check if the website is down for everybody or just  me  if it’s down for everybody then will try again after some time

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of Bluetooth.
2.Touch and hold Bluetooth.
3.Tap pair new device.If I don’t find pair new device, check under available device or tap more.Refresh.
4.Tap the name of the Bluetooth device I want to pair with my device.
5.When phone and Bluetooth device get connected the device shows connected

What according to you makes you a good candidate for customer service or technical support job? | Being responsive with positive attitute,taking ownership,understanding customer issues as a partner  and providing effective and best solutions to the problem’s
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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