Subject: Trainer Candidate - Swati Mishra
From: Swati Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 08:20:55 -0400

| | Tech Support Test

Name | Swati Mishra
E-mail | [email-masked]
Phone Number | (91) 8851616839
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 12

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idfc first bank | Assistant customer service manager | Currently serving | 45000
Previous Employer 1 | Growth Source financial technology | Assistant sales manager | March 2021 | 45000
Previous Employer 2 | Clix capital | Assistant sales manager | August 2020 | 37000

If Selected, how much time do you need to join? | 3 months

Please briefly describe your work experience specifically in training?

1.Currently working as a Customer service manager of uttam nagar branch
2.Handling all customer queries of nearby customer base of IDFC FIRST BANK
3. Responsible for handling and resolving loan related queries of customer within the given TAT.
4.Attending 50+ walkin customer on dali basis.
5. Pitching other products of banks to walkin customer

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While dealing with the people, wheather your team members or customers, it is very important to understand their perspective and their view towards an issue. It is quite a complex task to achieve as you have to connect yourself with the other person emotionally to arrive at resolution of issue.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is where customers are heard and resolutions are provided whereas great customer service is listening to the customer carefully and taking a note of it so that the base issue can be resolved and a better process can be build
What according to you makes you a good candidate for this position? | Art of dealing with people is a key aspect of successful customer service. Being someone who is naturally good in dealing with people gives me an advantage over others. Also, while serving current profile, a lot of learning has been received in terms of different types of person and how can they be handled.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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