Subject: Tech Support Candidate - Pranjul Shukla
From: Pranjul Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 07:21:59 -0400

| | Tech Support Test

Name | Pranjul Shukla
E-mail | [email-masked]
Phone Number | (129) 9015694595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.will check if the connection is properly established

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open Bluetooth of both the devices
2.search speaker on phone's Bluetooth
3.paired with it and it gets connected

What according to you makes you a good candidate for customer service or technical support job?

1.have good influencing power
2.have good knowledge of the product
3.have good reasoning ability
4.have liveliness
5.have good power of expression

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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