Subject: English Language Test - Mehrun Nisha
From: Mehrun Nisha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 06:57:45 -0400

Foreign Language
Screening Test

Name

Mehrun
Nisha    /  (91) 7417675530    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Thankyou for reaching us.

Your package was transferred to courier company same day  and we contacted our
courier partner and they found no one the above mentioned address and your
package is return back.

We apologize  for inconvenience caused but it would be of great help if you
refill the address section in the given form and then we will dispatch your
courier as soon as possible.We really appreciate your patience and thanks for
shopping with us.

Your support team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

Sorry for the inconvenience caused.we will send our product inspector to check
your problem shortly and replace your product within few days.

Thank you for reaching homebox team,have a nice day!!