Subject: Tech Support Candidate - Hemlata Pal
From: Hemlata Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 06:44:00 -0400

| | Tech Support Test

Name | Hemlata Pal
E-mail | [email-masked]
Phone Number | (+91) 9205716398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Girdharpur Road Chhapraula Gautam Budhha Nagar Uttar Pradesh India
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step -1) Need to check the internet connection
Step -2) Check the web address for typos
Step -3) Close others tabs, extension and apps
Step -4) Re-start you computer
Step -5) Fix network issues and report website problems
Step -6) Open the page in Another Browser to see if it's open or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step - 1) Go to setting
Step - 2) Tap the Bluetooth Option
Step - 3) A list of devices will appear
Step - 4) Pair a new devices, If you don't find pair new devices, chck under Available devices or tap more, Refersh
Step -5) Tap the name of the Bluetooth devices you want pair with your devices
Step - 6) Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

I'm a fresher right now, recently graduated in Bachelor of Business Administration from Institute of Technology and Science Mohan Nagar Ghaziabad, And also have a experience in two different companies as an Intern as Social Media Marketer or Digital Content development in among of those I have connected with the customer handling process very well, I jave a good Communication skill and content writing skill, customer service and customer handling, human resource management, on the basis of these  skills I'm confident that I'm suitable for this Job.

Thank you and Regards,

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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