Subject: Trainer Candidate - Naresh Kumar
From: Naresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 06:21:22 -0400

Tech Support
Test

Name

Naresh
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7893361467

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Uttam nagar,delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Freelancer

Trainee

N/A

35000

Previous Employer 1

Evolution careers

V&A
trainer

30000

Previous Employer 2

If Selected, how much time do you need
to join?

1 week

Please briefly
describe your work experience specifically in training?

I train
new hire trainees on process and customer handling skills.

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation you faced either while
training or managing a team.

The most difficult situation
is due to the pandemic where we were hiring people for wfh jobs. And to maintain
the attrition it was very tough.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

The basic difference is the attitude of the agent
if he is really willing to help the customer Or just doing his job.

What according to you makes you a good candidate
for this position?

I have experience in multiple domain which will
be an added advantage for the organization.

On a scale of 1 - 5
please rate your fluency in spoken English

5