Subject: Tech Support Candidate - Saurabh Singh Bhadauria
From: Saurabh Singh Bhadauria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 05:37:35 -0400

| | Tech Support Test

Name | Saurabh Singh Bhadauria
E-mail | [email-masked]
Phone Number | (+91) 9045345360
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor | Currently doing | 16k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We have to open first setting then click on the privacy and security then after click on the cookies and other site data and we have to select allow all cookies and refresh the page the site will start loading.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open your Bluetooth and also open the speaker Bluetooth and search the device and connect your device to phone.
What according to you makes you a good candidate for customer service or technical support job? | In customer service we have to solve the customer query whatever he have problem then only customer will feel good first we have to take the information that which type of problem he is facing and then solve the problem according to customer and in technical support we have to check that which issue he is facing on the system or mobile or any kind of device and then help him according to troubleshoot steps
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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