Subject: Trainer Candidate - Harsh Upreti
From: Harsh Upreti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 04:41:51 -0400

| | Tech Support Test

Name | Harsh Upreti
E-mail | [email-masked]
Phone Number | (011) 9871609336
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | DSEU university delhi Govt | Master Trainer | 31/03/21 | 75000
Previous Employer 2 | SGT University | Assistant Professor | 01/05/18 | 40000

If Selected, how much time do you need to join? | ASAP
Please briefly describe your work experience specifically in training? | Developing and Imparting training modules for customer service / sales technique / soft skills /Business communication and Personality development to trainees of varied age ranges and backgrounds.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Some times creating an amiable environment for the training becomes difficult because of age / gender/ and attitude issues amoung trainees, However a good trainer must address these while understanding the need of each and every batch.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Understanding the guest needs is very crucial which creating an outstanding impact in great customer service.
2. Providing impeccable response is very necessary.
3. Showing empathy and consern to customer and listining the problems are important.
4. Finally following up with the customer as well as making sure that same issues will not happen again with any other customer is essential in making error free process.

What according to you makes you a good candidate for this position? | I have experience in international guest service as well as have a vast knowledge in training guest service to trainees.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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