Subject: Tech Support Candidate - Ankit Budhiraja
From: Ankit Budhiraja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 04:17:57 -0400

| | Tech Support Test

Name | Ankit Budhiraja
E-mail | [email-masked]
Phone Number | (+91) 9310603881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Delhi, Tagore Garden
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BYJU"S The Learning App | Learning & Development Specialist | 17 April 2021 | 42500
Previous Employer 1 | Magnious Solutions Pvt Ltd | Technical Sales Executive | 22 March 2015 | 22000
Previous Employer 2 | Techvedic Technologies Pvt Ltd | Customer Care Executive | 5 June 2015 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to open in safe mode
Please list the steps to connect a Bluetooth speaker to your mobile phone. | In settings option there is a bluetooth icon, from there I will turn on the bluetooth for my phone, then I will connect my speaker from the dropdown menu.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills, previously I have worked as a Customer Care Executive with 2 organizations.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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