Subject: Trainer Candidate - Ritu Negi Ritu
From: Ritu Negi Ritu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 04:16:25 -0400

| | Tech Support Test

Name | Ritu Negi Ritu
E-mail | [email-masked]
Phone Number | (91) 9654044381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Goibibo | Process Trainer | 31/03/2017 | 20000
Previous Employer 1 | Ison | Process Trainer | 6/07/2018 | 25000
Previous Employer 2 | Happyeasygo | Process Trainer | 06/07/2021 | 30000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Training NHT batches and certification,  OJT,  assessment for on floor agents,  efficacy mapping, TNI,  TNA
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is resolving the issue and great is going an extra mile for customers
What according to you makes you a good candidate for this position? | Iam experienced in the field, i can work hard in pressure also,  i can go extra mile also to achieve my target
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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