Subject: Tech Support Candidate - Manish Bansal
From: Manish Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 04:00:03 -0400

| | Tech Support Test

Name | Manish Bansal
E-mail | [email-masked]
Phone Number | (91) 9818595887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dilshad Garden East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barclays shared services | Fraud Analyst | 15/03/2015 | 0000
Previous Employer 1 | Infopro India | E executive | 06/06/2010 | 0000
Previous Employer 2 | Hfo services india private limited | Debt Collection | 08/09/2009 | 0000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check for internet connection
Remove unnecessary cookies
Robot the system

Please list the steps to connect a Bluetooth speaker to your mobile phone. | select the Bluetooth option from the menu and connect it with the device
What according to you makes you a good candidate for customer service or technical support job? | Don't have much technical knowledge however I have over 15 years of experience from the various domains of bpo and service industries including back office, customer care over the phone and face to face, inbound and outbound sales, 3rd party debt collection, retention, cross selling, corporate sales, fraud investigation, website selling, training, team management, quality validation and so on..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |