Subject: Trainer Candidate - Kumari Ruchi Ruchi
From: Kumari Ruchi Ruchi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 03:48:33 -0400

| | Tech Support Test

Name | Kumari Ruchi Ruchi
E-mail | [email-masked]
Phone Number | (91) 9953697592
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector47 noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon development center | Resolution Specialist | 31 dec |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Resolution Specialist is responsible for managing, tracking and raising the bar of customer experience through distinct program and projects.
Also, additional responsibilities include training and motivating employees.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Many a times people not getting promoted after a span of time get demotivated and feels like quiting job.
Me as a trainer have not only just retained such employees and also motivated them to stay and give their best shot in upcoming future opportunities.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer services revolves around customer their satisfaction while good customer services is toh repeat only the rules and regulations written in their references.
What according to you makes you a good candidate for this position? | Well my 4 years of experience in customer service and training department makes me the apt person for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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