Subject: Trainer Candidate - Mohd Khurram Aftab
From: Mohd Khurram Aftab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 03:39:27 -0400

Tech Support
Test

Name

Mohd
Khurram Aftab

E-mail

[email-masked]

Phone Number

(+91) 7017558909

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Ashok Nagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Trainer

Na

19500

Previous Employer 1

BPO convergence

CSA

24 aug
2019

10500

Previous Employer 2

Na

Na

Na

Na

If Selected, how much time do you need
to join?

25-30

Please briefly
describe your work experience specifically in training?

I
completed 1 year in training delivering 6-7 batch's to floor with 80-95%
throughput, conducting TNI for BQ, PIP, PKT, REVENUE LEAKAGE, C-SAT,
ETC.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

As there are WFH batch there are lots or problems
in internet connectivity and which takes lot of time to start training and other
activities.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

A good
customer service provide all the information and help that customer want but
when we connect with customer feeling and need with regards to our products and
services then it become a great customer service.

What according to
you makes you a good candidate for this position?

I have
good experience in training i like to make people educated with any perticular
program or process, most of the time i relate things with real life scenarios, i
good at excel and software, i like to grow with learning new
lessons.

On a scale of 1 - 5 please rate your fluency in
spoken English

4