Subject: Trainer Candidate - Justin Joy Justin
From: Justin Joy Justin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 03:35:00 -0400

Tech Support
Test

Name

Justin Joy
Justin

E-mail

[email-masked]

Phone Number

(91) 9971699324

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Vasundhara Enclave,
Delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Huawei Technologies Pvt. Ltd

Trainer

April 2021

80000

Previous Employer 1

Hafele India Pvt. Ltd

Territory
Manager

October 2017

40000

Previous Employer 2

Bharat Petroleum Corporation
Ltd.

Management Trainee

February 2016

10000

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in training?

Experienced trainer with a demonstrated history of working in
the consumer electronics industry. Skilled in Project Planning, Project
Management, Coaching, Product training, Soft skills training and content
creation.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

When one of my team members was facing a customer
who purchased a Mobile phone and was not able to install a certain software
required for his work. My team member was trying his best but wasn’t able to
resolve the issue. When I intervened I understood that the customer was sold the
device on the pretext that the software work. After calming him down, and not
being able to find the sw in any App Stores. I sent him back home and told him
that I’ll be in touch with him. That evening I was able to share an APK of the
same App with him. He was delighted and my team member was thankful for the
same.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

When a
customer is aggravated , showing them empathy, listening to their problem and
being transparent about the processes through which the company is trying to
resolve his/her issue is a great way of dealing with customers.

What
according to you makes you a good candidate for this position?

Was involved in the coaching and training of over 300 sales
people with different ethnicities and backgrounds.

Always open to learn new methodologies and inculcate them.

Coordination with multiple departments to understand the different training
needs.

On a scale of 1 - 5 please rate your fluency in
spoken English

5