Subject: Trainer Candidate - Mukesh Kumar Tiwari
From: Mukesh Kumar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 03:29:45 -0400

| | Tech Support Test

Name | Mukesh Kumar Tiwari
E-mail | [email-masked]
Phone Number | (07662) 8700882883
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bilaspur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance Retail Ltd. | Assistant Manager | 15/11/2021 | 38537
Previous Employer 1 | Bharti Telemedia ltd. | Executive | 15/11/2019 | 27106
Previous Employer 2 | Panasonic India Pvt.Ltd. | Junior officer Mobility | 12/12/2018 | 23278

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Handling service quality query for Multi brand products on desired territory, Channel Support, Responsible for call (Installa0on & Repair) closer within the given SLA with NPS, Weekly visi0ng to all Reliance digital store, JIO stores, Mini DX & Dealer of our territory to resolving the service & stock related issues, Revenue generation through selling of Extended warranty and Accessories , New process and policy Adherence
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Handling service quality query for Multi brand products on desired territory, Channel Support, Responsible for call (Installa0on & Repair) closer within the given SLA with NPS, Weekly visi0ng to all Reliance digital store, JIO stores, Mini DX & Dealer of our territory to resolving the service & stock related issues, Revenue generation through selling of Extended warranty and Accessories , New process and policy
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Listen properly customer complaint, speedy service ,no delay in repair , timely informed to  customer about any kind of part pending status
What according to you makes you a good candidate for this position? | Smart working & passionate about goal
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |