Subject: Trainer Candidate - Chetan Thakur
From: Chetan Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 03:27:14 -0400

Tech Support
Test

Name

Chetan
Thakur

E-mail

[email-masked]

Phone Number

(91) 9650764993

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Technip Energies

System Analyst

56000

Previous Employer 1

Ceredian

Application
Support Engineer

45000

Previous Employer 2

Conduent

Associate

17000

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in training?

2

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I user to provide training to the onshore clients
plus within team.

leaded the HCM Oracle project.

Monthly Headcount Reporting has delivered.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good means customer support is providing on
time.

Great I would say that understanding the customer requirements and same need to
be deliver on time.

What according to you makes you a
good candidate for this position?

I have total 5.2 years of
experience in Application support/ Customer support. I can provide the best
support to the user.

On a scale of 1 - 5 please rate your
fluency in spoken English

4