Subject: Trainer Candidate - Sanya Kakkar
From: Sanya Kakkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 03:24:33 -0400

| | Tech Support Test

Name | Sanya Kakkar
E-mail | [email-masked]
Phone Number | (91) 8950880946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Niit | Quality controller | 18 aug’21 | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I used to work as a quality controller there, where i have to manage all the audits for the cases and activites performed by the operations team. I have to give them feedback, arrange daily huddle for them, and training to the new joinee
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There was a situation when the ops team manager trying to prove me wrong in order to keep his team safe. So i need to prove myself and defend myself untill u prove non guilty

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service where we provide solution to the customer for the difficulty he or she is facjng

A great customer service is where we first listen to the customer keep them calm and try to give them the best solution for the problem they are facing

What according to you makes you a good candidate for this position? | I am a quick learner, easily adjustable in a team, having leadership quality, team management and also have professional behaviour.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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