Subject: Tech Support Candidate - Ishita Jain
From: Ishita Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 02:55:58 -0400

| | Tech Support Test

Name | Ishita Jain
E-mail | [email-masked]
Phone Number | (91) 9821768323
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British Telecom | Customer service support advisor | 25th November | 19184
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will see is my internet connection working fine or not because sometimes if the connection is not working the website does not comes up
After that i have checked my connection i will give a try to reload the page
Thirdly if it does not get reloaded i will see if the cookies are accepted or not i will see that
Fourth i will give a try to open in any other browser and same error comes i will run troubleshoot

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth mode in speaker and bluetooth option in mobile phone . Go to settings in the mobile phone open the bluetooth option and then search for the available options and once you are able to see the bluetooth name of your speaker click on that and then it will give a pop up to pair the phone with speakers and once it gets pair your phone will get connected
What according to you makes you a good candidate for customer service or technical support job? | I think as i am currently working with british telecom in front line repairs i am having a good knowledge about technicals things now and i am also having experience with talking to international customers i take inbound calls and i know how to do the first level troubleshoots .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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