Subject: Tech Support Candidate - Arun Raj
From: Arun Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 02:43:10 -0400

Tech Support
Test

Name

Arun
Raj

E-mail

[email-masked]

Phone Number

(+91) 8826368846

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Nehru nagar pincode 110065

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

HDFCLIFE

RM

july
2021

18k

Previous Employer 2

Anika global

BDE

august
2016

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

if an error happens then
first thing i check whether the internet connection is working or not , if not
first i will first restart my wifi modem. still its not working then i will
check the website is down for everybody or just me.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

to connect
the bluetooth speaker to phone

first we need to switch on the speaker by long pressing the bluetooth device put
the speaker on pairing modeand then switch on  bluetooth on mobile phone ,
click on the setting option in your phone , select the bluetooth setting option
and make sure your phone is in discoverable mode. Under 'other device'  select
the speaker to pair and click on it. Wait for the phone to connect

What
according to you makes you a good candidate for customer service or technical
support job?

If the candidate have good problem solving skill.
It will be attained only if the candidate    possess persuasion skills, clear
communication skills, patience and should be attentive

On a scale of 1 - 5
please rate your fluency in spoken English

4