Subject: Tech Support Candidate - Prashant Yadav
From: Prashant Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 02:28:45 -0400

| | Tech Support Test

Name | Prashant Yadav
E-mail | [email-masked]
Phone Number | (91) 8826889689
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Kailashpur Indane | Office Coordinator | 10/09/2021 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would first refresh the webpage.
If the error still persist, i will make sure JavaScript and Cookies are enabled. I will clear cache and cookies.
Then i will open the website in anew window.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First  i will switch on the bluetooth speaker.
Secondly, i will switch on the Bluetooth of a phone.
Then will search for the nearby device.
After the name of the speaker appears, will connect to it. Pairing will be done and device will be connected.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills.
Understanding the problem of the customer/user.
Effective problem solving.
Patience.
Time management.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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