Subject: Tech Support Candidate - Kartik Mittal
From: Kartik Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 02:23:17 -0400

| | Tech Support Test

Name | Kartik Mittal
E-mail | [email-masked]
Phone Number | (+91) 8002831626
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Byju's | BDA | May | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection and ensure all the cables are working properly. If the problem still persists, I will call my internet service provider and get my internet issue resolved.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Ensure Bluetooth is enabled on speaker and mobile phone. Put the speaker in the pairing mode and select it from the available devices in the phone and connect.
What according to you makes you a good candidate for customer service or technical support job? | A problem-solving attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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