Subject: Tech Support Candidate - Meraj Khan
From: Meraj Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Nov 2021 02:12:17 -0400

Tech Support
Test

Name

Meraj
Khan

E-mail

[email-masked]

Phone Number

(91) 7897785088

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Teleperformance

Customer
Service Associate

19 June 2021

13065

Previous
Employer 2

SCC Amazon

Customer Service Associate

3 February 2021

11300

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i would like to inform him to reboot
the system and then tell him to restart, after that website will not open then
told him to clear cache and history and troubleshoot directly the issue

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all open Bluetooth setting in both
devices

In mobile phone click on Bluetooth setting after that click on new devices then
click on selected device (Bluetooth Speaker) and click on pair

After that your device will connect with mobile phone.

What according to
you makes you a good candidate for customer service or technical support
job?

My skills and knowledge in handling customer support which
makes me good candidate for customer service.

Customer service is service where we resolve the query and issue regarding
product

On a scale of 1 - 5 please rate your fluency in
spoken English

4