Subject: Tech Support Candidate - Rahil Usmani
From: Rahil Usmani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Nov 2021 22:47:20 -0400

Tech Support
Test

Name

Rahil
Usmani

E-mail

[email-masked]

Phone Number

(91) 6394757010

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Kanpur

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

N

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i will check whether my internet
connection is stable or not if its not stable i will fix this

And if my internet connection is stable then I'll look in my browser if its
working fine or not if its not  then I'll close the program and reopen that
again

After all if the problem is unfixed then I'll restart my computer

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

-turn on the bluetooth in your phone

-turn on the Bluetooth speaker by pressing power button for a while

- find the name of your Bluetooth speaker in available device

-select it

-now you're connecting

What according to you makes you a
good candidate for customer service or technical support job?

I am very motivated to provide solutions without any
frustration and i am quite good in communication skills both verbal and
written.

On a scale of 1 - 5 please rate your fluency in
spoken English

5