Subject: Tech Support Candidate - Siddhanta Kumar Dash
From: Siddhanta Kumar Dash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Nov 2021 00:11:55 -0400

Tech Support
Test

Name

Siddhanta
Kumar Dash

E-mail

[email-masked]

Phone Number

(+91) 8918005039

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kharagpur

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Chegg India Pvt Ltd

Content Associate

Today

10000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, I will check whether the connection
is properly established or not. If it's not, then I will run network
troubleshooter to resolve the connection issue and get it done right. Even if
the internet is working, but the page isn't opening, I  would use VPN to open
the page.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all, Do a long press on the power
button of the bluetooth device. Along with that, turn on the bluetooth on your
mobile phone. Tap the bluetooth icon for long as it will open a drop down list
showing available bluetooth connections near you. When the speakers bluetooth
shows click on that. Your phone's bluetooth will try to pair with speaker. If
the pair up is successful, you can connect both of them and start your
music.

What according to you makes you a good candidate
for customer service or technical support job?

For me, a
good candidate must have strong communication skills and interpersonal skills.
The person should have the knowledge of the field he is assigned to and the
required patience as customers will ask so many queries about the problems they
are facing. And the candidate should try to peacefully answer the questions
while keeping the tone down.

On a scale of 1 - 5 please rate your
fluency in spoken English

5