Subject: English Language Test - Jitesh Srivastava
From: Jitesh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 15:15:11 -0400

| | Foreign Language Screening Test

Name | Jitesh Srivastava    /  (226017) 6392497384    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, Mam/sir
Hope you are doing great today and we highly appreciate your response, this is to inform that there was Misunderstanding with your order address that was the reason that your order was not delivered to your address as the address was wrong but you don&#039;t need to worry as we will fix the problem very soon and the order will soon at your door. And we will be in touch with you until we deliver the address at your door as customer satisfaction is our top most priority. We will get back to you very soon
Enjoy the day
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mam/Sir
Hope you are doing very well this morning we received your email and got to know about your problem regarding exchange of your TV cabinet we are sorry for the incontinent that you have been through and I would like to let you know that she we shipped the order it was not exactly like that as it had been shipped from so far due to that it got many scratches on it but you don&#039;t need to worry at all soon we will get back to you with resolution. And I promise we will disappoint you as customer satisfaction is our top most priority for sure you will be a part of happy customer list as we here not to maintain just business a good customer relationship
We will get Bach to you very soon

Enjoy the day
Thank you

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