Subject: Tech Support Candidate - AMRENDRA KUMAR
From: AMRENDRA KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 13:27:39 -0400

Tech Support
Test

Name

AMRENDRA
KUMAR

E-mail

[email-masked]

Phone Number

(+91) 8178938371

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Majorel India Pvt Ltd Gurugram

CSE

8oct 2021

13540
INR

Previous Employer 1

Paytm Backend process

Agent

July 2019

12433
INR

Previous Employer 2

TechDios IT Company

Software
Engineer

March 2015

16000 INR

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First we check the web address and after that
check the internet connection is working properly or not. Then fix connection
error.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First I on the Bluetooth speaker and then
mobile Bluetooth. After pairing both , they will be connected.

What
according to you makes you a good candidate for customer service or technical
support job?

Candidate should be polite and has the ability to
resolve the issue of the customer in time.

On a scale of 1 - 5
please rate your fluency in spoken English

4