Subject: Tech Support Candidate - Derick Thomas
From: Derick Thomas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 10:04:21 -0400

| | Tech Support Test

Name | Derick Thomas
E-mail | [email-masked]
Phone Number | (91) 7203823297
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Surat, Gujarat
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DLSA, Surat | Para Legal Volunteer | March 2019 | 6000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I would check my internet connection and make sure that I am connected to the same.
If my internet connection is working, I would try to browse that particular website on my mobile phone and make sure whether the server of the website is working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the device.
2. Turn on bluetooth in my mobile phone.
3. Search for the device.
4. Pair the device.
5. Use the bluetooth speaker...!

What according to you makes you a good candidate for customer service or technical support job? | I am good with handling people.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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