Subject: Tech Support Candidate - srishti mishra
From: srishti mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 08:58:54 -0400

| | Tech Support Test

Name | srishti mishra
E-mail | [email-masked]
Phone Number | (91) 9560933672
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | North East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vision IAS | academic support | 01/11/2021 | 30,000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

STEP1:- Will check the web address
If I see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in your browser window, I will try these steps:

1.Check the web address (URL) in the address bar to make sure that I am going to the right webpage.
If I am, then I will try to open the same webpage on another computer connected to the same network.
If I can't see the webpage on any computer, I will check if I am connected to the Internet. If I am, then it is possible that the webpage might be down.
STEP 2:-Delete my cookies
Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors.

On my computer, I will open browser.
At the top right, i will select settings and then I will Clear browsing data.
Then I will select a time range and then Cookies and other site data and then Clear data.

STEP 3 :- Change my proxy settings
If the browser takes a long time to load a webpage or search, it might be using a web proxy. If I see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in my browser window, I will change my proxy settings.

1.At the bottom right, I will select the time.
2.Select Settings .
3.In the "Network" section, select the network you're using.
4.Select the network name again.
5.Select Proxy.
6.Change your proxy settings.
Changing my proxy settings might break my connection to the web. If i am not sure what settings to use, I will contact my network administrator.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen of your mobile phone
2. Tap Bluetooth to turn it on.
3. Touch and hold Bluetooth to get the available devices.
4. Pair a Bluetooth accessory that you want to connect.
5.In the list of paired devices, tap a paired but unconnected device and wait for it to connect.
6.When your phone and the Bluetooth device are connected, the device shows as "Connected.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes, would definitely differentiate me from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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