Subject: Tech Support Candidate - Sadhna Kharakwal
From: Sadhna Kharakwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 08:55:41 -0400

| | Tech Support Test

Name | Sadhna Kharakwal
E-mail | [email-masked]
Phone Number | (110096) 9899355270
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer executive | October 2019 | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Okay first of all

1)Will check network connection, if it's working fine or not.

2) If network connection is working properly then I will refresh the Browser's Page.

3) If the problem is from network side, then I will check my Wifi/Lan.

4) Will reboot my wifi Router/ Reinsert my Lan Cable

5) will try to open some other site in my browser and Will check if they are working fine or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) go to the setting
2) tap the Bluetooth option.
3) turn on Bluetooth as well as the speaker button too
4) a list of available devices will appear.
5) then pair up with my device.
It will be connect

2)then try to pair up the phone with the speaker.

3) well, t

What according to you makes you a good candidate for customer service or technical support job? | Okay basically, customer service represents providing support to customers by answering their questions, providing them helpful information and resolving their issues. So by calling or email and live chat, we communicate with the customer and try to solve their issues. A good candidate for a customer service role may also have the ability to multitask effectively.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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