Subject: Tech Support Candidate - Anurag Nath Anurag
From: Anurag Nath Anurag <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 07:06:55 -0400

Tech Support
Test

Name

Anurag Nath
Anurag

E-mail

[email-masked]

Phone Number

(91) 8414016633

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Agartala, Tripura but will be relocating to Noida sector
63

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Unschool Learning

Operations
Executive

18/07/2021

22300

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Firstly I will check the internet connection
weather it is stable or not.

2. Then I will refresh the page to reload the website.

3. If the problem still occurs then I will clear the cookies and the cached
data.

4. Lastly I will try to close the browser and will again try to open the
website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. First step will be to turn on the bluetooth
of our mobile phone and powering on the speaker.

2. Then we will search for new devices to connect through bluetooth of our
mobile phone.

3. Then in order to connect the phone and the speaker we will have to select the
speaker name and pair both the devices.

What according to
you makes you a good candidate for customer service or technical support
job?

I have an experience of 6 months into sales, marketing and
recruitment which brings a lot of calling experience along with it. My previous
role also included providing support services to company's customer base which
gives a edge over others. And finally being from an engineering background,
technical knowledge is something I can relay upon.

On a scale of 1 - 5
please rate your fluency in spoken English

5