Subject: Tech Support Candidate - Ashif Khan
From: Ashif Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 05:37:37 -0400

Tech Support
Test

Name

Ashif
Khan

E-mail

[email-masked]

Phone Number

(+91) 8472879237

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida sector 12

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ingenix

Chat support

Na

16000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1: I'll check If I'm connected to
internet.

Step 2: I'll check if I can access other websites.

Step 3: I'll check if I'm blocked from accessing the website.

Step 4: If I don't have any of the above issues, I'll reset my
browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: Turn on device's Bluetooth

Step 2: Pair the speaker

Step 3: Enjoy the music

What according to you makes you a
good candidate for customer service or technical support job?

I have done my graduation from Integral University in
Computer Applications. I'm passionate about technology, I love to work on
different projects.With a good communication skill, I'll try to understand
customers problem and solving them ASAP. I have been learning different
technologies for 6 months and I feel ready to take my career to next level so
that's why I'm currently looking for an opportunity. If given an opportunity
I'll prove my worth for the company.

On a scale of 1 - 5
please rate your fluency in spoken English

4