Subject: Tech Support Candidate - Abhilash Kumar
From: Abhilash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 03:59:57 -0400

Tech Support
Test

Name

Abhilash
Kumar

E-mail

[email-masked]

Phone Number

(91) 7017643461

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Sector 62,Noida

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Provana private limited

Collector

25
October

37600

Previous Employer 1

Volans Informatics PVT

Sr. CCA

14 June
2020

33000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Check the Internet Connection

2.Check the website Spelling

3.Try on a different browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Turn on the Bluetooth device and select
Bluetooth mode on it

2.Now turn Bluetooth on / on your mobile device and wait for the Bluetooth
device to be visible in the devices list

3.Once device is listed in Bluetooth section of mobile, click on it to get it
paired and it will be connected in next few seconds

What according to
you makes you a good candidate for customer service or technical support
job?

According to me a good customer care or technical support
candidate must have etiquette and proper process knowledge to serve his/her
clients or customer in the the best possible way at very first call or email

On a scale of 1 - 5 please rate your fluency in
spoken English

5