Subject: Tech Support Candidate - sagar Seth
From: sagar Seth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 03:51:11 -0400

Tech Support
Test

Name

sagar
Seth

E-mail

[email-masked]

Phone Number

(011) 22483383

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

EAST DELHI

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Grofers

Sr. Executive

NA

29708

Previous Employer 1

IO Digital

Sr.
Associate

December 2019

25000

Previous Employer 2

Live Salesman

Sr.
Associate

January 2019

26000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the web address (URL) in the address bar to
make sure you're going to the right webpage.

If you are, try to open the same webpage on another computer connected to the
same network.

If you can't see the webpage on any computer, check if you're connected to the
Internet. If you are, the webpage might be down.

Delete your cookies

Cookies are files created by websites you've visited to store browsing
information, such as your profile or preferences for the website. Sometimes, a
broken cookie file can cause errors.

On your computer, open Chrome Chrome.

At the top right, select More Organize.

Select More tools and then Clear browsing data

Select a time range and then Cookies and other site data and then Clear
data.

Change your proxy settings

If the browser takes a long time to load a webpage or search, it might be using
a web proxy. If you see the message "Resolving proxy" or
"ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy
settings.

At the bottom right, select the time.

Select Settings .

In the "Network" section, select the network you're using.

Select the network name again.

Select Proxy.

Change your proxy settings.

Changing your proxy settings might break your connection to the web. If you're
not sure what settings to use, contact your network administrator. Also, proxies
that need to be authenticated don't work with Chromebooks.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

You can use Bluetooth to connect some devices to your phone
without a cord. After you pair a Bluetooth device for the first time, your
devices can pair automatically. If your phone is connected to something through
Bluetooth, at the top of the screen, you'll see a Bluetooth icon .

Turn Bluetooth on or off

Swipe down from the top of the screen.

Tap Bluetooth .

Step 2: Connect

Swipe down from the top of the screen.

Make sure Bluetooth is turned on.

Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.

When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

I offer a
combination of unique skills and competencies which I have developed through a
lengthy and rewarding career. I have honed quality assurance and complaint
resolution skills while being proficient in customer service. In previous roles,
I have contributed to organizational improvements, collaborative team efforts
and attainment of key business targets.

On a scale of 1 - 5
please rate your fluency in spoken English

4