Subject: Tech Support Candidate - Syed Asif Qamar
From: Syed Asif Qamar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 03:50:26 -0400

| | Tech Support Test

Name | Syed Asif Qamar
E-mail | [email-masked]
Phone Number | (110025) 9650389381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Support Advisor | Currently working | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First thing I will check the internet connection.
Secondly it depends on the nature of that error why it occurred, it can be a bug or it can be simple network issue

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open up the settings toggle click on bluetooth, Search for you device, connect and pair it.
What according to you makes you a good candidate for customer service or technical support job? | I have been supporting customer through chat or email, and with call for a while. I certainly very familiar with tech and gadgets. That make be a vulnerable Candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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